The promises we make to you
We agree the level of service you require in advance, and we work hard to deliver it at every stage of your matter.
What you can expect from us
Whatever your matter, we commit to the following standards for every client.
Clear advice
We will give you clear legal advice that you can understand, and make sure you know what we are doing and your prospects of success.
Agreed expectations
We will agree with you in advance the expectations of service you require, and represent your interests accordingly.
Transparent costs
We will be clear about the likely costs involved, including how these can be funded, and only charge in accordance with the advice given.
Regular updates
We will keep you regularly informed of progress and any developments on your matter.
Confidentiality
We will protect your confidentiality at all times, handling your matter with discretion and care.
A prompt response
We will respond promptly to your correspondence, calls and enquiries, and deal with any complaints quickly.
Our complaints procedure
We are committed to providing a high-quality legal service to all of our clients. If at any point you are unhappy with the service you have received, we want to hear from you so that we can put things right.
We will deal with any complaint promptly, fairly and free of charge. In the first instance, please raise your concern with the person handling your matter, or with the partner responsible. If you would like a copy of our full complaints procedure, please contact either office and we will be happy to provide it.